Our policy lasts 30 days. We understand how important it is to choose the right gear and accessories online. Therefore, all eligible orders can be returned or exchanged within 30 days of purchase with valid proof of purchase. Damages caused by regular wear and tear or improper installation/use do not qualify for a replacement.

Please note that you may return most STARLEAPARTS items in their original, unused condition and packaging. The cost of return shipping is not included. Original shipping costs and additional service fees are non-refundable.

However, we will pay the return shipping costs if the return is a result of our error (e.g., you received an incorrect or defective item).

Once we receive and inspect your returned item, you will receive a refund or a replacement (subject to stock availability).

Important Notes:

• Items that have already been exchanged do not qualify for subsequent refunds.

• If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

• Free promotional items from special offers are final sale and are not eligible for return or exchange.

Eligibility Requirements

To be eligible for a return, your item must be unused, uninstalled, and in the same condition that you received it. It must also be in its original packaging with all included hardware and accessories.

• Return Labels: Prepaid return labels will only be provided for defective products or company errors within the 30-day policy window.

• Return Shipping Costs: Return shipping costs vary depending on product weight, dimensions, your location, and the delivery service chosen.

Non-Returnable Items

• Gift cards

• Custom or personalized products

• Sale items (special promotional offers)

• Items showing signs of use, installation, or alteration

Damaged, Defective, or Incorrect Orders

If your order arrived damaged, defective, or with missing items, please contact us immediately at sales@starleaparts.com.

• Defective Item Warranty Option: For defective items purchased within 1 year (with proof of purchase), you may request a special promo code for 50% off a replacement of the same item.

To complete your return, we require a receipt or proof of purchase.

Note: Please do not send your purchase back to the sender address shown on the package. You must contact us first to obtain the correct return warehouse address.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email notifying you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 1 week. All original shipping costs are non-refundable.

Late or Missing Refunds:

1. First, check your bank account again.

2. Next, contact your credit card company; it may take some time before your refund is officially posted.

3. Contact your bank. There is often processing time required before a refund is posted.

4. If you have done all of this and still have not received your refund, please contact us at sales@starleaparts.com.

Exchanges (if applicable)

We only replace items if they are defective, damaged, or sent in error. If you need to exchange an item for the same model, please email us at sales@starleaparts.com.

Gifts

• Marked as a Gift: If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return once the returned item is received.

• Not Marked as a Gift: If the item was not marked as a gift, or the gift giver had the order shipped to themselves, the refund will be issued to the original purchaser.

Self-Service Returns & Shipping

If you are responsible for return shipping, you may select your preferred carrier. We highly recommend using a trackable shipping service or purchasing shipping insurance. Please retain the tracking number for your records. STARLEAPARTS is not responsible for packages lost or damaged in transit sent via non-trackable carriers.

Contact Us

If you have any questions or need assistance with a return, please reach out to us:

• E-mail: sales@starleaparts.com

• Company Name: STARLEAPARTS

Please email sales@starleaparts.com to receive the detailed return address and RMA authorization before shipping any items back.